This policy explains how payments, the Pro trial, and cancellations work for Sociials. Sociials offers a time-limited trial, then paid Basic and Pro plans only — there is no forever-free tier. By subscribing you agree to this policy along with our Terms of Service.

Pro trial (try before you pay)

Every new account starts with a 14-day Pro trial that does not require a card. During the trial you have full Pro access at no charge. We recommend using the trial to evaluate Sociials before subscribing.

When the trial ends: After the trial, you must choose a paid Basic or Pro plan to keep your page live. There is no free tier. Your public page becomes locked (visitors see a minimal offline card) until you subscribe to Basic or Pro. Starting a paid plan brings your full page back online.

Payments are non-refundable

Sociials is a digital subscription service delivered instantly. Once a subscription payment (monthly or annual) has been charged, it is non-refundable. We do not provide refunds or credits for:

partial subscription periods or unused time,
plan downgrades made during a billing cycle,
periods where you did not use the service, or
features you chose not to use.

Cancelling your subscription

You can cancel at any time from your dashboard under Settings → Billing (or the upgrade / plans page). When you cancel:

your subscription will not renew and you will not be charged again,
you keep access to your paid plan features until the end of the billing period you have already paid for, and
after that period ends, if you do not resubscribe to Basic or Pro, when a paid subscription ends and you do not renew, your account becomes locked and visitors see a minimal offline card until you subscribe again. There is no downgrade to a free plan.

Exceptions we will review

If you believe you were charged in error — for example a duplicate charge, a charge after a confirmed cancellation, or a clear billing mistake — contact us within 7 days of the charge at asksociials@gmail.com with your account email and payment reference. We will investigate and, where a genuine error is confirmed, correct it. These reviews are handled case by case and do not change the general no-refund policy above.

Inactive accounts without a subscription

We may delete accounts that have had no active subscription for more than 3 consecutive months. An active subscription includes an ongoing Pro trial or a paid Basic or Pro plan in good standing. Locked or lapsed accounts count as inactive for this purpose. After 3 months without an active subscription, we may permanently delete the account and associated data, including your page, links, and analytics. We may send a notice to the email on your account before deletion, but we are not obligated to do so in every case.

Subscribing again before deletion restores access according to your current plan status. To avoid removal, choose Basic or Pro from your dashboard, or delete the account yourself if you no longer need it.

Deleting your account

Deleting your account is separate from cancelling billing. You can permanently delete your account and associated data from Settings; this cancels any active subscription with the payment provider first. Deleting your account does not entitle you to a refund of amounts already paid.

Pricing and currency

Plan prices are shown at checkout in your applicable currency (for example USD, INR, or CAD). Applicable taxes, if any, are shown at payment. Payments are processed by our payment provider; we do not store your full card details.

Contact

Questions about billing or this policy? Email asksociials@gmail.com or use our Contact page. See also our Pricing and Privacy Policy.

Refund & Cancellation Policy