We're here to help! Whether you have a technical issue, a feature request, a question about Sociials, or just want to share feedback — our team is ready to assist you. Reach out through any of the methods below and we'll get back to you as soon as possible.
Privacy & data rights (India)
If you are in India or Indian data-protection law applies to you, see the India section of our Privacy Policy (Digital Personal Data Protection Act). For grievances about personal data we hold (account email, billing, private leads — not content you chose to publish publicly), email asksociials@gmail.com. We aim to resolve grievances within 90 days when the DPDP framework applies.
Email Support
For general inquiries, technical support, account issues, or business partnerships, email us at:
We typically respond within 24–48 hours on business days.
Social Media
You can also reach us or stay updated through our social channels:
Instagram:@besociials — DM us for quick questions or feature suggestions
What to Expect When You Contact Us
When you reach out to Sociials support, here's what you can expect:
Acknowledgment: You'll receive an acknowledgment within a few hours confirming we've received your message.
Resolution: Most issues are resolved within 24–48 hours. Complex technical issues may take up to 72 hours.
Follow-up: If we need additional information, we'll reach out via the same channel you contacted us on.
Common Support Topics
Here are some common reasons people contact us — if your question matches one of these, we may already have a solution:
Account & Login Issues: Trouble signing in, resetting your password, or updating your profile? Email us with your username and we'll help you regain access.
Page Customization: Need help with themes, custom backgrounds, fonts, or button styles? Check our blog tutorials or email us for personalized help.
Feature Requests: Have an idea for Sociials? We love hearing from our community! Send us your suggestions and we'll consider them for future updates.
Bug Reports: Found something broken? Please include your browser, device, and steps to reproduce the issue so we can fix it quickly.
Business & Partnership Inquiries: Interested in collaborating with Sociials? We're open to partnerships, sponsorships, and integrations. Email us with your proposal.
Response Times
Our support team operates primarily in the IST (Indian Standard Time) timezone. We aim to respond to all inquiries within:
General questions: Within 24 hours
Technical issues: Within 24–48 hours
Business inquiries: Within 48–72 hours
Please check your spam/junk folder if you haven't heard back from us within the expected timeframe.